Privacy policy

We only collect the information you choose to provide to us, which may include:

• First and Last Name
• Email address
• Phone number

We do not collect payment details or process orders through the Website.

We collect personal information when you:

• submit an enquiry or sign-up form on our Website
• contact us directly (e.g., by email or phone)
• interact with our emails or marketing (if you have opted in)

Where reasonable and practicable, we collect personal information directly from you.

We collect and use your personal information to:

• respond to enquiries and communicate with you
• provide information you request about our services
• send updates and marketing communications (where permitted—see section 6)
• maintain and improve our Website and internal processes

If you choose not to provide your name, email address or phone number, we may not be able to respond to your enquiry or provide certain updates you’ve requested.

We do not sell personal information.

We may disclose personal information to trusted third parties who help us run our business and Website, such as:

• HubSpot 
• Google 
• Klaviyo 

These providers may handle personal information on our behalf to deliver their services to us.

If you opt in (or as otherwise permitted under Australian law), we may send you marketing messages by email and/or SMS.

Every marketing message will include a way to unsubscribe/opt out, and we will honour opt-out requests.

Some of the third-party services we use may store or process personal information outside Australia (including in the United States).

Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a manner consistent with Australian privacy requirements.

Our Website may use cookies and similar technologies to help it function properly and to understand how visitors use the Website (for example, via analytics tools, depending on configuration). This information may include device/browser details and IP address.

You can manage cookies through your browser settings.

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

We keep personal information only for as long as needed for the purposes described in this Privacy Policy (and as required by law), then we take reasonable steps to delete or de-identify it.

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable timeframe.

If you have a privacy concern or complaint, please contact us using the details below. We will acknowledge and investigate your complaint and respond within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Email: info@junglemerchandise.com.au
Address: 2/49 Carrington Road, Marrickville NSW 2204

We may update this Privacy Policy from time to time. The current version will always be published on our Website with the updated “Last updated” date.