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We can work with lots of file types, but PNG files with a transparent background are our preference for DTG printing. You can also upload a JPG, PDF, EPS or SVG file using our online design tool or send us an AI or PSD file but we may have to convert these files to make them print ready.
For best results, files should be sent at actual print size and either 300dpi or vectorised. Please Note: In most cases you cannot simply “resize” an existing small file to increase it’s size. You need to find the original larger file or recreate the artwork at the appropriate size. We cannot take responsibility for poor print quality if the file is of poor quality.
If the size and quality of the image is not good enough for the size of the print your require, we may have to recreate the image. Depending on the complexity of the image, this may incur an additional design work fee. If this is necessary, we will contact you first to inform you of any extra costs and confirm that you are happy to go ahead.
Direct-to-Garment (DTG) printing works well for solid colours, gradients and full colour images. DTG machines are basically a larger version of your home inkjet printer and work in a similar way. DTG printing does not support metallic or glow/neon inks.
Direct-to-Garment prints may be up to 35x40cm in size. Please send your artwork at the required print size to avoid confusion
We can print on any area of the garment as long as it can be laid flat. DTG printing is more forgiving than screen printing though and it may be possible to print over kangaroo pockets on hoodies and right up to seams or onto hems. This type of edge-to-edge printing takes longer and costs more. If you require specific positioning that’s unavailable via our Online Design Tool, it may still be possible. Please email or phone to ask.
Everyone’s monitors are different, which means that there are going to be small differences in the colours that you see on your screen and what our team is looking at. In the same way there is going to be a variation in what you see on screen to the actual garment or print colour. For this reason please allow for some colour variation in both the prints and garments.
The DTG printers are precise and can reproduce thin lines, and fine gradients. However, it will also print any imperfections in the artwork supplied, eg noise, floating pixels etc so carefully check your artwork beforehand.
If your vector artwork contains text, please ensure that the text is converted to outlines
If you order online and use the Online Design Tool, please upload your digital artwork file as a vector SVG, EPS or PDF or 300dpi PNG or JPG (actual print size or larger). It’s also easy to email your design to hello@junglemerchandise.com.au. We also accept AI (Illustrator) or PSD (Photoshop) files by email. If the file is bigger than 20 MB, please email a zip file or send via WeTransfer.
For best results, files should be sent at actual print size and either 300dpi or vectorised. Please Note: In most cases you cannot simply “resize” an existing small file to increase it’s size. You need to find the original larger file or recreate the artwork at the appropriate size. We cannot take responsibility for poor print quality if the file is of poor quality.
If the size and quality of the image is not good enough for the size of the print your require, we may have to recreate the image. Depending on the complexity of the image, this may incur an additional design work fee. If this is necessary, we will contact you first to inform you of any extra costs and confirm that you are happy to go ahead.
When selecting your design try to avoid photo images and illustrations with too many lines and/or shading. Colour gradients are difficult to exactly reproduce since the artwork are changed into half-tone dots of varying sizes. Strong images with blocks of colour give the best results. We can print 11 colours onto garments. Keep in mind the more colours in the design, the more it will cost.
Please supply your artwork at the print size you require. Standard print size can be up to 35cmW x 45cmH in for adult T-shirts. Tea towel prints can be up to 57 x 45cm and tote bag designs can be up to 28 x 30cm (portrait).
For screen printing we prepare a PDF proof for every order, for you to check and approve artwork size and positioning before we go to print. If you have very specific positioning requirements, please let us know. If you require a print position that’s not available via our Online Design Tool, it might still be possible. Please email us to check.
Please specify colours in either of the following ways:
1. Pantone Matching System (PMS) reference number
2. Email design in colour. We will convert this to the closest matching PMS code.
If your vector artwork contains text, please ensure that the text is converted to outlines.
We recommend uploading your artwork to the website as a PDF or PNG file. Our website also accepts SVG, EPS or JPG files. We can accept higher resolution artwork and AI or PSD files via email: hello@junglemerchandise.com.au
For best results, files should be sent at actual print size and either 300dpi or vectorised. Please Note: In most cases you cannot simply “resize” an existing small file to increase it’s size. You need to find the original larger file or recreate the artwork at the appropriate size. We cannot take responsibility for poor print quality if the file is of poor quality.
If the size and quality of the image is not good enough for the size of the print your require, we may have to recreate the image. Depending on the complexity of the image, this may incur an additional design work fee. If this is necessary, we will contact you first to inform you of any extra costs and confirm that you are happy to go ahead.
Files should be provided at the size you’d like embroidered. If you need 4x4cm embroidery, your artwork should be set to 4x4cm. If you are unsure what size to embroider your artwork, we recommend measuring an actual garment to see how different sizes look.
For custom T-shirts, the maximum embroidery size is a circle of 11cm diameter. Sweaters and hoodies with a heavier fabric can take larger embroidery up to 26cm diameter. Embroidery on caps can be up to 5.5cm x 12cm (landscape), on the front. Beanie embroidery sizes may be more style specific. Garment style and positioning may affect the embroidery size..
Remember, your text and fonts will be created out of thread so please take care your text is readable. Letters should be a minimum of 3.5 to 4 mm, ideally 5 - 6 mm.
Consider letter spacing, to ensure text is legible. The best fonts for embroidery are cursive letters - each letter is connected in script. The thread will continue between each letter and be more legible. The next best fonts are san-serif as there’s less pieces to each letter and are more legible. Serif fonts are not recommended at small scales, but if you intend to use one, we’d recommend an additional space between each letter for visibility and definition around each letter.
We offer a variety of thread colors to achieve the most accurate colour representation for embroidery. When you upload your artwork and select embroidery, the website will automatically detect and display colours in your artwork that match our stock thread colours. If your art requires specific thread colors, please email hello@junglemerchandise.com.au to request a quote for custom embroidery colours.
Disclaimer: When images are embroidered the colours may not match exactly what you see on your screen. Unfortunately, there are differences between how colours are rendered on a computer or phone screen.
Orders placed online can contain up to 5 thread colours.
If your artwork requires more than 5 colours you can request an estimate by emailing hello@junglemerchandise.com.au
Embroidery can be used to create detailed shapes, text, and artwork. However, because custom embroidery creates your artwork by stitching threads, there are limits to how intricate details can be within your artwork. The smallest a single stitch can be is 2mm. This means the smallest detail within your artwork should be at least 2mm. If your artwork contains details smaller than 2mm, we’ll need to alter your file to ensure your artwork can be created as embroidery - this could change the look of your design.
Screenprinting - Long lasting vibrant finishes. Cost effective for larger volume orders. Min quantity 26 units.
Digital Printing (DTG) - Produces high definition images. Photographic replication. Good for lower volume orders. Min quantity 20 units.
Embroidery - Long lasting and durable. Great for small logos and emblems. Adds a touch of class. Min quantity 20 units.
For screenprinting 26-50 // 50-125 // 126-250 // 251-500 // 501 - 1000 // 1001-2000 // 2001 -3000 and so on.
For DTG & Embroidery 20// 50 // 100 // 200 // 300
To get a great result, please supply artwork at 300dpi or above, set up at print size. We prefer AI or EPS files. If you're unsure, just send what you have and we can advise.
We stock a whole range of promotional items. From premium engraved waterbottles through to office stationary, eco friendly keep cups, USBS, high end gift sets and more. Just get in touch with our team with your requirements.
Before printing anything, we need to seperate artwork, coat screens, expose the films and get the registration just right. This process is called the set up. If your design is printed on a dark garment it'll likely need a base coat to make it 'pop', also counted as a colour. If you reprint your design within 6 months the set up cost is waived.
Set Up Costs - Screen Print $50 per colour // Digital Print $15 per design // Embroidery $60 per design
The online designer is a powerful tool that can help you lay down your ideas with a suite of decoration options. With a few clicks, you can add text, upload your own designs or images until you're happy with the final product. No design experience needed!
All the elements can be edited in multiple ways. Take some time to get familiar with designer and you'll be able to create a masterpiece in no time.
Remember, when it comes to artwork, size matters! If you're creating your own artwork for print, we reccomend exporting as a PNG with transparent background: RGB colour mode at 300dpi or above.
But, if designing isn't your thing, no worries! Just drop us a line and we'd love to help out with your order.
Yes, we will keep your artwork on file. We want to make it as streamlined as possible for you to order.
For screen printing, if you have a specific Pantone colour please advise and we will match it. Digital prints (DTG) cannot be guaranteed to be an exact pantone match (although it'll be as close as humanly possible!)
Generally for in stock items it'll take 7-10 days from the time your order is placed until delivery. Some products may take a bit longer. The exact number of days for delivery depends on your chosen shipping method and delivery address. If you need something delivered super fast, get in touch - we can usually move heaven and earth to deliver on time.
Occasionally one of our suppliers may run out of a certain size or colour item. In this instance we'll get in touch and see whether you want to wait for the restock, replace with another size/ colour option, or print on another garment.
Visa, Mastercard, and EFT transfer via our bank, details of which will be supplied upon order confirmation.
You will only be charged for what you did order, and you might get a freebie or two. In the unlikely situation where you receive fewer items than you ordered, you will be reimbursed, or the order discrepancy will be resolved.
Prior to your order going in production, you are free to cancel or change your order at any time. Once goods have been printed with your branding we can't unprint. Please contact us immediately after ordering if you need to change or cancel your order, and our team will be happy to help.
Of course! Your approval is required before any items go into production.
Does a one-legged duck swim in a circle? Yes, we do! Call us today to see what we can do.
In the unlikely event items ordered turn up not as expected, please contact our support team. We will be happy to refund you or rerun your entire order if required. We will even cover shipping if the problem is our fault. Our aim is to ensure you're happy with your order each and every time.
I have no idea. Go to the designer!
